General Reception & Group Support Volunteers

We’re looking for compassionate, friendly volunteers to join our Accrington Centre as General Reception & Group Support Volunteers. In this role, you’ll help us create a warm, safe, and welcoming environment for the people who visit us — whether they’re attending an appointment, dropping in for support, joining one of our groups or another professional calling in.

What You’ll Be Doing

• Greeting women as they arrive, helping them sign in and out, and offering a friendly face and a reassuring presence to those accessing our services
• Completing referrals for women wishing to engage with our support
• Providing gentle signposting to internal and external services for support that may benefit them
• General Housekeeping round the centre to help keep things running smoothly
• Helping in our groups, which may include:
  • Setting up the room and preparing refreshments
  • Welcoming group participants
  • Supporting the group facilitator during sessions
  • Helping maintain a calm, inclusive space where women feel safe and valued

What We Offer

We’ll make sure you feel confident, supported, and part of the team from day one through:

• Full role specific training
• A 4 day induction, spread across 4 weeks (1 session per week)
• A warm, supportive team who work together to make a real difference

To keep the women who visit us safe, all volunteers are required to complete an Enhanced DBS check.  This will be fully funded by Lancashire Women.

When We Need Support

We are currently looking for volunteers who can offer their time on either:

• Mondays
• Tuesdays
• Wednesdays
• Fridays

If you’re someone who is warm, empathetic, and passionate about supporting women in your community, we would love to welcome you into our team.

Exempt under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975. This role is open to female candidates only.

About Lancashire Women

What We Do:
We offer a whole person approach to supporting women which is trauma informed and can be accessed directly by women themselves and / or through a referral:

We can help with :

Mental health issues and general health and well-being
Money Advice / Debt and wider welfare support issues
Getting into employment with coaching, skills development and confidence building
We also work in the prevention and rehabilitation of women connected to the criminal justice system with expertise in addressing multiple and complex unmet needs of women who have been moved from pillar to post across services and agencies.

What skills do I need?

Individuals who are warm, empathetic and passionate about supporting women in your community.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

We are currently looking for volunteers who can offer their time on either: • Mondays • Tuesdays • Wednesdays • Fridays

Where does this role take place?