Telephone Befriender

As a telephone befriender, you'll provide scheduled phone calls to individuals who may be feeling lonely, isolated or going through difficult life transitions. Your friendly voice, emotional support and ability to listen can make a significant difference in someone's day. This role offers the flexibility of volunteering from home while creating real human connection and offering a reassuring presence to those who need it.

Responsibilities

• Make regular, scheduled calls to individuals in need of companionship or support.
• Engage in friendly, empathetic conversations to reduce feelings of isolation.
• Provide emotional reassurance and a listening ear.
• Signpost to relevant services or support options when appropriate (guidance provided).

What You'll gain

• A chance to make a genuine difference through simple conversation.
• Flexibility to volunteer around your own schedule.
• Improved communication and emotional support skills.
• Connection to a supportive volunteer community.

What skills do I need?

• Warm, compassionate and dependable communicator.
• Strong listening skills and sensitivity to individual needs.
• Comfortable making phone calls and maintaining boundaries.
• Able to commit to agreed call schedules.
• No prior experience required - full training and support provided.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

2 - 3 hours per week which can be flexible to your availability.

Where does this role take place?